our Services

Welcome to our Services Page. Here, you’ll discover a comprehensive collection of tailored solutions designed exclusively for medical groups, health plans, IPAs, and MSOs. Explore the full range of services we offer to help you navigate the ever-evolving healthcare landscape successfully. From patient engagement strategies to medical contact center solutions, our services are crafted to meet your unique needs and drive excellence in healthcare delivery.

Ready to improve member engagement?

Best in Class Medical Contact Center Services

Growth

Change Your Members Will Love

InTouch’s highly trained team makes outreach calls to your members or prospects to assist with Medicare education and options review during Open Enrollment, Special Election or Lock-in periods.

  • Campaigns
  • Lapsed Members
  • Extra Help Enrollment Assistance (Low Income Subsidy)
  • Turning 65 Aging into Medicare
  • Medicaid Member Outreach

InTouch Medical Marketing will handle calls for the purpose of qualifying leads and connecting to a licensed benefit specialist.  Qualified leads criteria are based in program participation.

Our services include vetting qualification* and consent to connect to Licensed Benefits Specialist.

*Permission to contact is obtained for InTouch Marketing compliantly.

HEDIS

Enhancements You Can Measure

InTouch Medical Marketing will outreach to your members to schedule Annual Wellness Visits on your behalf and ensure the appointments are confirmed completed. We provide a courtesy no cost reminder call/text to the patient prior to the day of the appointment.  

When outreaching to your members, our conversations provide education about the visit and the importance of completing the appointment, resulting in low no-show rates.

At InTouch Medical Marketing, we specialize in bridging the healthcare gap by addressing crucial areas such as HEDIS Care Gaps, High-Risk Members with Low RAF scores, and Pharmacy Adherence. Our dedicated team of experts leverages cutting-edge strategies and innovative approaches to optimize patient care and improve healthcare outcomes. We’re committed to helping medical groups, IPOs, MSOs, and health plans achieve their goals, ensuring that no care gaps go unaddressed and that high-risk members receive the attention and support they need. Partner with us to enhance member engagement and drive positive changes in your healthcare organization.

Retention

Engagement That Lasts

InTouch Medical Marketing will conduct an outreach call to your members and schedule a virtual appointment. We will provide the necessary support to ensure your member understands the process of using and accessing the tele-medicine technology platform. Prior to the appointment, InTouch Medical Marketing will conduct a courtesy reminder call to your members.

If requested, InTouch Medical Marketing will verify the appointment was completed either by the doctor or the member.

InTouch Medical Marketing will conduct an outreach call to your members and assist with scheduling an appointment or Reserving a spot (RSVP) to an event.

You can provide us with either a pre-slotted set of available appointments or we can conduct a 3-way call to a facility to schedule the appointment.

•       Member Outreach

•       Event Scheduling

•       COVID Testing Appointment Scheduling

•       Flu Shot / COVID Vaccination Clinics

InTouch Medical Marketing will conduct an outreach call to either your New or Existing members to ensure your organization’s message is conveyed to them with care and compassion.

InTouch Medical Marketing will conduct an outreach call and assist in connecting your members to an ancillary service or referral programs via a transfer call or by providing them with the necessary information to connect with the service.

InTouch Medical Marketing will provide a dedicated phone line and staff to received and handle calls 24 hours 7 days of the week. All emergency calls are directed to nearest hospital or urgent care facility.

InTouch Medical Marketing is an extension of your business at a fraction of the cost.

InTouch Medical Marketing will conduct an outreach call to your members to complete a requested series of questions.

•       Healthcare Assessment Service

•       (SDOH) Social Determinants of Health Surveys

•       Functional Assessment

•       Barthel Index

•       Fall Risk Assessment

•       Depression Screening

•       Provider or Member Satisfaction Survey

•       Customizable Questionnaires

Services

Going Above and Beyond

Dedicated inbound and outbound phoneline to capture call activity.

Campaign lines includes:

  • Dedicated Phone Number – Option for Toll-Free number or local area code presence
  • Language Setup – Inbound recordings can be tailored according to desired language
  • Caller ID Name Display* – When conducting an outbound call, the caller ID can display desired name
  • Call Back Number – Caller ID includes a call back number, which can be a local or toll-free number
  • Call Whisper – When an inbound call is submitting audible whisper message received identify unique call campaign.

* Caller ID Name Broadcast Display is based on receiving phone line carrier support.

Customized letter marketing piece introducing campaign details, program specifics outlining the collaboration between InTouch Medical Marketing and client, mailed to potential participants. Includes postage, printing and handling.

Our services include vetting qualification* and consent to connect to Licensed Benefits Specialist.

*Permission to contact is obtained for InTouch Medical Marketing compliantly.

Designing of poster, flyers, brochures, promotional items, customized pieces, etc.Designing of poster, flyers, brochures, promotional items, customized pieces, etc.

Direct mailing of your custom marketing piece to your clients, patients or customers. Includes custom design, artwork (4 color, 2 sided) and postage/mailing.

Custom individual texting, Happy Birthday, Health Screening, Appointment Confirmation (per Compliance guidelines), etc.

Distribution list texting service, standard template or custom text.

what our clients say about us

InTouch Marketing Call Centers has been a game-changer for our medical group. Their tailored campaigns and patient engagement strategies have significantly improved our relationships with our clients. We've seen a remarkable increase in patient satisfaction and loyalty. InTouch is our trusted partner in delivering quality healthcare.
InTouch Marketing Testimonials Portrait
Emilay Brown
Registered Nurse
Working with the InTouch team has transformed our approach to member engagement. Their expertise in healthcare marketing and contact center services has led to better member satisfaction and higher retention rates. InTouch's commitment to our goals is unwavering, making them an invaluable asset to our health plan.
InTouch Marketing Testimonials Image
Sarah Rodriguez
Member Services
InTouch Marketing Call Centers virtual reception services have been a game-changer for our medical office. Their professionalism and HIPAA compliance have made a significant impact on our patient experience. Our front office is more efficient, and our patients appreciate the seamless communication. InTouch has truly enhanced our practice.
InTouch Marketing Testimonials Profile
Jonathan Perez
Lab Specialist